Video and motion
Video editing, animation, and motion graphics developed an eye for sequence, timing, and clear visual explanation.
About
A practical path from visual communication into IT support
Jensen is an IT support professional in the Greater Toronto Area, combining clear communication with hands-on technical work.
My background began in multimedia and visual communication, where careful presentation, clear storytelling, and problem solving were part of the work. Those same habits became valuable when I moved into hands-on IT support: understand the problem, communicate clearly, and document a solution that someone else can follow.
My school IT support experience includes Windows and Linux classroom laptops, printers, projectors, Zoom and classroom technology, Wi-Fi connectivity, and day-to-day user support. My POS field support experience includes workstation setup, Windows installation and drivers, SSD replacement, printers, cash drawers, basic network equipment, CCTV/IP cameras, Cat5e/Cat6 cabling, onsite troubleshooting, and documentation.
Certifications in CompTIA A+, CompTIA Network+, and Azure Fundamentals (AZ-900) support that practical foundation. My current learning focus is CCNA, with particular attention to routing and switching, VLANs, subnetting, and network troubleshooting.
I created Jensen IT Notes to turn real support lessons, homelab practice, and repeated troubleshooting patterns into useful documentation for beginner IT support learners and employers who want to see practical, hands-on work.
Download ResumeHands-on support
Practical experience documented through field work, classroom support, and repeatable troubleshooting notes.
Support experience
- School IT support for classroom laptops, printers, projectors, and Zoom
- POS field support experience and workstation setup
- SSD replacement, driver installation, and remote access setup
- Wi-Fi, network connectivity, CCTV/IP cameras, and structured cabling
- Patient user communication and support documentation
Certifications
- CompTIA A+
- CompTIA Network+
- Azure Fundamentals (AZ-900)
- Current learning focus: CCNA
Skills
Support skills and learning areas
A practical mix of desktop support, cloud admin basics, networking fundamentals, and documentation habits.
Windows 10/11 Linux Mint Microsoft 365 Admin Center Entra ID Active Directory DHCP DNS TCP/IP VLAN basics Printers and projectors POS systems Remote support tools Troubleshooting documentation
Earlier Creative Work
A visual communication background that still shapes the work
Creative work is a secondary part of this portfolio, but it continues to influence how technical ideas are organized and explained.
Graphic communication
Digital graphics, presentations, and social content built experience in organizing information for different audiences.
Documentation mindset
That visual background now supports readable knowledge base notes, project documentation, and beginner-friendly technical writing.
Explore the work behind Jensen IT Notes
See the hands-on labs, support documentation, and practical troubleshooting notes collected across the site.